If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Spotcap's complaints policy
We aim to give you the best possible service at all times. However, should you feel that you have reason to complain, please get in touch so we can put things right. Your complaint will be handled sensitively. Lodging a complaint will not affect any future credit applications you make to Spotcap.
How to make a complaint
To submit a formal complaint to us, please fill in the form below. We will make an initial response to your complaint by email or phone, within two working days.